Patient Information
Everything You Need to Know
Whether you're visiting us for the first time or returning for follow-up care, this page covers what to expect — from visiting hours to the admission process and answers to common questions.
Hours & Location
Hours
| Outpatient Clinics | Monday – Saturday, 8:00 AM – 6:00 PM |
|---|---|
| Emergency Department | 24 hours / 7 days |
| Ward Visiting Hours | Daily, 12:00 PM – 2:00 PM and 4:00 PM – 6:00 PM |
Location
Wargadud DivisionWargadud Town
Mandera County, Kenya
The Admission Process
- Step 1
Registration
Our front-office team registers your details and confirms your SHA or insurance cover before you're seen.
- Step 2
Clinical Assessment
A nurse or clinical officer assesses your condition to determine the right level of care and which ward is appropriate.
- Step 3
Ward Admission
You're shown to your ward and introduced to the nursing team, who will explain the daily routine and visiting hours.
- Step 4
Discharge
Before you leave, your doctor reviews your progress and provides a discharge summary, and our billing team settles any outstanding balance with your insurer or directly with you.
Frequently Asked Questions
Yes. HAAB Medical Centre is a registered SHA facility and accepts SHIF cover for both outpatient and inpatient care. Bring your SHA member details when you check in and our front desk will confirm your cover before treatment begins.
Yes, we accept Jubilee Insurance for outpatient and inpatient treatment. Admissions and surgery require pre-authorisation, so please contact our billing office in advance or call our main line before your visit.
General wards can be visited daily from 12:00 PM – 2:00 PM and 4:00 PM – 6:00 PM. Maternity and other sensitive wards may have shorter visiting windows to protect patient recovery — please check with the ward nurse on arrival.
Call our main line on +254 721 104 290 or reach us on WhatsApp at the same number, and our team will confirm your appointment.
Call our emergency line on +254 725 492 590 or come directly to our Emergency Department, which is open 24 hours a day, seven days a week. Our team will triage and begin treatment as soon as you arrive.
Please bring a National ID or passport for adults, and a birth certificate for children. If you are registered with SHA or Jubilee Insurance, bring your member details as well.
Yes. Bring any referral letters, previous test results, or discharge summaries from your previous facility, and our clinical team will review them as part of your consultation.
Yes, on-site parking is available for patients and visitors.